How do I pass on my items?

We currently have two options available:

  1. We offer a free pick up and delivery service, whereby you can select your preferred date & time  and the courier will come to collect your items. This can be booked via : https://whizzfix.com/product/appointment-service/
  2. We have a pop up stand at The Point Shopping Mall whereby you can drop off & collect your items every Wednesday between 9-12:30 pm https://whizzfix.com/drop-off-in-store/

How should I prepare my items for collection?

Shoes and Handbags – Please prepare these in a bag

Clothing Alterations – Please prepare these in a bag with the pins clearly marked or else kindly leave a note with the measurements.

Laundry Services – Please prepare all items for the Iron service in a separate bag. If you would like your clothes on hangers, kindly provide them. Otherwise your clothes will be folded.

What items can you repair ?

All items depend on their current state.

  1. Shoes
  2. Handbags
  3. Leather Jackets
  4. Clothing

Do you have a shop I can visit ?

No we do not have a physical outlet.

We have a pop up stand situated at The Point Shopping Mall which you can visit on Wednesday between 9:12:30pm.

How will my laundry be returned back?

All laundry will be returned back either folded or else if hangers are provided they will be hung.

How long will my items take to be delivered back?

Washing and ironing services take 3 working days to be returned.

Dry cleaning takes 5 days.

Shoe & Handbag Cleaning and Restorations take 7-10 working days.

Do my items come back like new?

No they do not come back like new. We do our best to get every item back to its original state. However with general wear and use of the fabric, this does not come back to new. We are a repair and restoration company and do our best to get all items to an improved state. Kindly check our socials to check out our work.

Can you fix peeling leather?

No we can not fix or restore any kind of peeling material.


Shopping Preloved & Understanding the products condition before purchasing

Never Worn, with Original Tags
An item that is in brand new condition and Is still with the original tags still attached.

Never Worn
The original tags aren’t attached, but the item is as new and has never been worn.

Very Good Condition
A second-hand item that is hardly worn and has been very well maintained, although it may have slight defects from wear.

Good Condition
An item in Good Condition is second-hand item and has been worn but is well maintained.

Fair Condition
A second-hand item which has been frequently worn and which may have numerous flaws.

How can I sell an item with you ?

1)Send us photos of the items and let us know all the details.
2)We’ll get back to you should we be able to list it for sale.
3)Once listed for sale, we provide free marketing on our socials & advise our client list.
4)Once we receive any offers we will let you know.
5)Once sold we will take a 20% commission off the sale.

Start here.

What Items can I resell with you ?

We are only reselling preloved designer luxury items such as shoes, handbags, accessories and limited pieces of clothing.

If you are not sure, kindly fill in the sell with us form and we will get back to with our feedback.

Clothing Alterations : How to measure your body

When it comes to clothing alterations, we may require your waist, hip and length measurements. In order to be as accurate as possible, we suggest that you do not wear any bulky clothing underneath and when measuring the length of your trousers it is crucial to also wear your shoes.


Measuring your bust :

  1. Wrap a tape measure around the fullest part of your chest.
  2. Make sure the tape is kept straight and you are not dropping at any angle
  3. Ensure that the tape is not too tight nor too loose. It is important for it to feel comfortable.

Measuring your waist:

  1. Wrap a tape measure around the smallest part of your waist.
  2. Make sure the tape is kept straight
  3. Ensure that the tape is not too tight nor too loose. It is important for it to feel comfortable.

Measuring your leg length:

  1. Place the tape measure on the inner part of your thigh
  2. Make sure the tape is parallel to the floor and measure right down to your ideal length.
  3. Ensure to be wearing the correct shoes in order to get the perfect length.