How can we help?

Our self-service machines are available during opening hours: Mon–Fri 8:00am–6:00pm and Saturday 10:00am–12:00pm.

Separate your laundry and load a machine, choose a programme and tap your card or phone to pay. A wash is €8. Move the load to a dryer and pay per 10 minutes at €1.50; most loads dry in 30 to 40 minutes. Staff are at the counter throughout opening hours if you need a hand.

For self-service, detergent is available on-site. For staffed laundry, detergent is always included in the price.

Standard laundry turnaround is 2–3 days. Express 24-hour service is available for an extra charge, subject to workload.

A self-service wash is €8 and drying is €1.50 per 10 minutes. Staffed wash is €8 for a minimum of 6 kg plus €1 per extra kilo, drying €1.50 per 10 minutes and folding €4 per 6 kg. A typical 6 kg load washed, dried and folded comes to about €18. See the full laundry price list.

Staffed wash, dry and fold is priced from 6 kg, so smaller loads are charged as 6 kg. There is no minimum for self-service: one wash is €8 whatever you put in, up to a full drum.

Check the care label first. Anything marked dry clean only, wool and stretchy knitwear on hot cycles, and items with dyes that run. Do not use bleach, dyes or products not intended for domestic machines. Hand those items to the counter instead and we clean them per item.

Yes, on request. Send us a photo and tell us what you need on WhatsApp, and we will quote for it.

Tell a member of staff on the same day and show your payment receipt. Where we confirm a machine fault, we refund the cycle or run it again at no charge.

Per item, from a €3.50 shirt to a €160 wedding dress. Suits, dresses, coats, bedding and curtains each have a listed price. Search the per-item price list for yours. Prices include VAT.

Yes. Ironing is priced per item on the same list. Several Google reviews mention a backlog of ironing collected and returned within a day or two.

Yes. Wedding dresses are €160, fur coats €90 and fur jackets €70, and imitation leather jackets €12. Real leather garments and anything unusual are handled individually, so send a photo for a quote.

Yes. Quilted bedspreads are €22, thin bedspreads €16, and blankets, quilts, pillows and curtains are all on the per-item list. Household textiles can also be steam and ozone sanitised from €30 per piece.

Not always. Results depend on the fabric, the stain and how long it has set. If we think a stain may not come out, we tell you before we start, and work you choose to go ahead with on that basis is not refundable if the stain remains.

Yes. We offer pickup and delivery across Malta for €4 each way. Gozo is not covered at the moment.

Yes. We cover all of Malta at €4 each way. We do not currently deliver to Gozo.

Book online or message us on WhatsApp the day before with your address, a rough load size and a time window. Pickups run in two-hour windows, Monday to Friday 8am to 4pm and Saturday 10am to 2pm. Book today and the earliest pickup is tomorrow from 12 noon. There are no pickups on Sundays. Have the laundry in a bag at the door or with reception.

Someone needs to be at the address at the agreed time, or you can leave the bag with reception or a neighbour and tell us. If nobody is available and we have to return, the €4 charge applies again.

Yes. Tell us the hotel or building name and your room or flat number. We collect from reception and can deliver back to reception if you are out. Express turnaround is available if you are flying out.

A pickup can be cancelled or moved free of charge up to 24 hours before the agreed time. If the driver has already been sent, the €4 pickup charge applies.

Yes. Pickups can include sneakers, handbags or a suitcase for sanitising in the same trip.

Sneaker and shoe cleaning starts at €25 a pair, suede and delicate materials at €35, sole whitening €25, sole re-gluing €15, heel tips €15 and leather colour restoration €40. Heavily soiled pairs or repairs are quoted after photos. See shoe care prices.

Yes. We handle suede, nubuck, satin, and other delicate materials using safe methods that protect the finish. Suede is cleaned dry first, spot-treated, then brushed to lift the nap. Never soak suede at home.

Absolutely. We perform sole reglues, heel tip replacements, and minor stitching to bring your shoes back to life. Half sole replacement is from €35 and stiletto heel recovery with fresh leather from €55.

Standard turnaround is 7 to 14 days. Simple jobs such as heel tips are often ready sooner, so ask when you drop off. An express 3 to 5 day service is available for an extra charge.

Yes. Yellowed rubber and foam midsoles on Air Force 1s, Jordans, New Balance and similar are brightened with a sole whitening treatment from €25.

Deep scuffs in leather, dye transfer that has set for months and torn knit will improve but may not disappear. We tell you what to expect before you pay, and we photograph every pair before and after.

Yes. Steam and ozone sanitisation for shoes and sneakers is €20 a pair and reduces odour without soaking the shoe.

Yes. We specialise in luxury handbags and carry out cleaning, spa treatments, colour touch-ups, and full restorations. We are an independent service and not affiliated with any brand.

From €25 for a small bag (up to 20 cm), €45 for a medium bag (about 25 cm) and €55 for a large bag (about 35 cm). Colour touch-ups start at €35, colour restoration at €45, and a full colour change is quoted after photos. See handbag prices.

Colour work takes 7 to 14 days depending on the condition of the bag. An express 3 to 5 day service is available for an extra charge when capacity allows.

Of course. Send us photos via WhatsApp, and we’ll provide a quick estimate. The final price is confirmed after inspection, before any work starts.

Yes. Colour transfer from clothing, scuffs and fading are corrected by hand and colours are matched by hand. Worn corners and edges are rebuilt, re-glazed and colour-matched. Hardware is polished but not re-plated.

Yes. Malta's humidity causes a white or greenish bloom on stored leather. We clean, hydrate and deodorise the bag, and steam and ozone sanitisation clears smells without soaking the leather. Read our guide to storing leather handbags in Malta's humidity.

We use steam and ozone treatments to refresh fabrics, reduce odours, and sanitise items without harsh chemicals.

We sanitise luggage, shoes, handbags, strollers, car seats, gym gear, household textiles, and more. Suitcases, strollers and car seats are €35, handbags €25, backpacks €30, shoes €20, gym gear €25 and soft toys, carriers and play mats €15.

No. Our sanitisation is a hygiene and deodorising service, not a clinical sterilisation.

7 to 14 days as standard. An express 3 to 5 day service is available, subject to capacity and priced on request. Pickup and delivery is €4 each way if the item is bulky.

Strollers and prams, baby car seats, cots and cot mattresses, high chairs, bouncers, changing mats, soft toys, carriers and play mats. Strollers and car seats are €35 each and soft toys, carriers and play mats €15. See kids and baby services.

No. Our sanitisation is a hygiene and deodorising service using steam and ozone, not a clinical sterilisation. We never use harsh chemicals and we avoid over-wetting the items.

Every item is checked for material type, colour-fastness and durability before treatment. If an item is too delicate or at risk of damage, we tell you before proceeding.

Yes. Hand-me-downs, items coming out of storage and items that need a refresh after illness or travel are the most common reasons parents bring them in. Send a photo first if there is mould or heavy staining and we tell you what to expect.

Most items are ready in 7 to 14 days. An express 3 to 5 day service is available, subject to capacity and priced on request. Pickup and delivery anywhere in Malta is €4 each way.

Pet beds and blankets, soft toys, leads, harnesses and collars, carriers and carry bags, and home fabrics after a pet accident: rugs, removable covers, cushions and pillows. See pet services.

Yes. We collect rugs, removable covers, cushions and pillows, then clean and deodorise them. Fresh accidents respond best. Set-in urine stains improve but can leave a shadow, and we tell you what to expect before we start. Please remove any solid waste before bagging the item.

No. We collect rugs, removable covers and pillows only. Base cushions are accepted when they are under 100 cm long and 60 cm wide. Fitted carpets and sofa frames are not something we clean.

Removable covers, cushions and pillows are from €30 per piece. Rugs, pet beds, toys, leads and carriers are quoted from a photo because sizes and materials vary so much. Send a photo on WhatsApp and we reply with a price.

Remove any solid waste, shake off loose hair, and put the items in a bag. Tell us what happened and how long ago, since that decides the treatment. Pickup and delivery anywhere in Malta is €4 each way.

We meet you outside arrivals at Malta International Airport, store your bags in a locked, CCTV-monitored area at our St Julian’s premises and deliver them to your hotel or short let in the one-hour window you choose. Departure works in reverse, and stay-to-stay moves bags between two addresses in Malta. Three bags are included in every booking.

Arrival €49, departure €39, stay to stay €29 and a round trip €79, each including up to three bags, same-day storage and flight tracking. Extra bags are €10 each up to ten bags, oversize items €15, extra storage days €8 per bag, and service outside 09:00 to 18:00 is €25. See luggage prices.

Only through book.whizzfix.com or a secure booking link we send you, at least 24 hours before the first handover. You complete and sign the booking form, upload a photo of your passport or ID and your flight confirmation, and pay by card. The booking is confirmed once we have checked the documents and sent your booking number.

To confirm your identity and your arrival time, and to make sure your luggage is only released to you or the person you name. Your documents are stored securely and deleted after your booking is complete.

We track your flight and adjust the meeting time automatically, at no extra cost. If a delay pushes the meet past 18:00, there is no out-of-hours surcharge.

Outside the arrivals exit at Malta International Airport. We send you a photo of the exact spot the day before, with your driver's name.

Yes. Add their name when you book, for example your host. They need your booking number and ID. You can change the recipient in writing at least 24 hours before delivery.

Cash, bank cards, jewellery, watches, electronics, passports, keys, medication you may need, food and drink, unsealed liquids, dangerous goods, weapons, illegal items, animals or plants, and anything of sentimental or irreplaceable value. Please keep these with you. We are not liable for excluded valuables left in a bag.

Bags are covered up to €250 per item under our terms if they are lost or damaged in our custody because we failed to take reasonable care. Higher cover can be arranged on request before you book and is confirmed in your booking confirmation. Excluded valuables are never covered, so we recommend travel insurance for your luggage.

Yes, for up to 30 days per booking, at €8 per bag per extra day.

Each bag must be securely closed, ideally locked, and weigh no more than 50 kg. A booking can include up to ten bags. Oversize items such as golf bags, prams, bike boxes and instruments are accepted only if declared when booking and if we have space, at €15 each.

Every bag is photographed, weighed and fitted with a numbered tamper-evident seal at handover, and you receive the seal numbers and photos. Bags are never opened and are kept in a locked, CCTV-monitored area. At delivery you check the seals before we leave.

Yes. Airport meets, collections and deliveries run seven days a week from 09:00 to 18:00, including days when the shop itself is closed. Earlier or later times are available on request for a €25 surcharge.

20 minutes of waiting is included after the confirmed time. After that we may charge €10 per 15 minutes or reschedule at your cost. If you have not appeared or contacted us within 60 minutes of the arrival meeting time, the booking may be treated as a no-show.

Free cancellation more than 24 hours before your booking. Within 24 hours we refund 50%. If your flight is cancelled or diverted, you can rebook for free or have a full refund if you tell us before the scheduled meeting time. No-shows are not refunded.

Yes. Share our booking link in your check-in guide and we look after the rest. Ask us about the partner programme for short-let managers and hosts on our business page.

Yes. Every price on this website is a starting price in euro including VAT. There is no booking fee.

We accept card/contactless for self-service, and both card and cash for staffed services and deliveries. Luggage bookings are paid in full by card online when you book.

When you collect your item or when it is delivered, unless we agree otherwise. Self-service is paid at the machine. Luggage is paid at booking. For larger restoration or colour work we may ask for a deposit before starting. Online bookings for laundry, shoe and bag care and sanitisation are secured with a €15 non-refundable deposit, paid by card when you book and deducted from your final bill.

Yes. Online bookings for laundry, shoe and bag care and sanitisation are secured with a €15 deposit, paid by card when you book. The deposit covers our time and the collection and delivery of your items, so it is non-refundable. It is deducted from your final bill, so you only pay the balance once we confirm your quote. Luggage storage and delivery is paid in full when you book. Items dropped off at the shop are paid on collection as usual.

A quote from photos is an estimate. The final price is confirmed once we have inspected the item, and we will not start chargeable work beyond the confirmed price without your approval.

Yes, for hotels, short lets, gyms, restaurants and offices. Tell us your volumes and how often you need collection and we build a plan around it. See WhizzFix for business.

Tell us as soon as possible, ideally within 72 hours of collection or delivery, by WhatsApp, phone, email or in person, and let us see the item. We first offer to correct or redo the work at no charge. If a redo does not solve it, we may refund part or all of the service fee. Full details are in our Refund Policy.

Work where the result was explained as uncertain before we started and you chose to go ahead, express charges once express work has begun, pickup and delivery trips already made, the €15 online booking deposit, deposits once materials are bought or work has started, damage from an inherent weakness in the item, and luggage no-shows.

Yes, at any time before we start work, and any deposit taken for the work itself is refunded in full. The €15 online booking deposit is not refundable. Once work has started, the work done up to that point is payable.

If it is through our fault, we repair it or compensate you for the reasonable repair cost or the item's depreciated value, whichever is lower, taking its age and condition into account. Please tell us about high-value items before handing them over so we can agree how to handle them. Luggage claims are capped at €250 per item unless higher cover was agreed.

Report visible damage or a broken seal to our driver at delivery, before they leave. Anything you could not see at delivery must be reported in writing to info@whizzfix.com within 24 hours, quoting your booking number and luggage code, with photos and evidence of value. We acknowledge within 3 working days and respond within 14 working days.

By the same method you paid, or in cash for cash payments, within 14 days of our agreeing the refund with you. Luggage refunds go to the card used to book.

We remind you at least twice. Items not collected within 90 days of the first notice may be treated as abandoned and donated or disposed of, and the charges remain payable. Uncollected luggage is handled the same way after 90 days beyond the booked storage period.

Yes. Items are photographed before and after work, and luggage at handover and delivery, as a record of their condition. We use these photographs in our marketing only with your consent, and never luggage photographs or identity documents.

In private storage in the European Union that is not publicly accessible, opened only by named staff through time-limited links, with every access logged. Identity documents and flight confirmations are deleted 30 days after your booking is completed unless a claim is open. Please upload them only through the booking system, never by WhatsApp or email.

Yes. Write to info@whizzfix.com with the subject "Data request" and we respond within one month. You can ask for a copy, a correction, deletion, or to withdraw a consent. Full details are in our Privacy Policy.

Use the unsubscribe link in any email, or write to info@whizzfix.com. The monthly Subscribe & Win draw is free to enter, open to residents of Malta aged 18 or over, one entry per email address.

Yes, including the luggage storage area. Images are kept for 30 days unless needed for an incident or claim.